Risk Management Tips to help reduce your risk of a
Here is a list of practical and strategic
ideas to help you reduce your risk and avoid lawsuits. Please note some ideas may not apply to all
Keep your office or clinic clean
and any equipment in good repair.
For massage therapists, check your
table’s hardware and parts regularly. If your table is set fairly high, provide a step stool for your short
stature clients. Wipe your client’s feet before they get up, and clean up any oil spills off the floor. A tidy,
uncluttered environment goes far in reducing your liability risk.
Be sure to keep all electrical
cords (extension, telephone, lamp and appliance) away from foot traffic. Put non-skid mats under area rugs. Keep
the exterior access to your office clear of debris and snow. If you use candles, do not leave them
Communication with your client is your most important
- Communicate Regarding
Pay attention to your client’s pain
threshold and be aware of the pressure you are using. Ask your client if the pressure is comfortable. If you
have a new client, tell him/her that it is normal to be sore in certain areas for a day or two. Informing
clients ahead of time will relieve their concern and a possible complaint.
- Be Proactive Regarding Potential Dizziness
Tell your clients to take their
time getting off the table in case of dizziness or lightheadedness. If they continue to be lightheaded, have
them sit in a chair for a while. You might consider offering to help them out to the car.
- Communicate Regarding
Communicate with your clients
before the massage about their expectations. Do not assume they will know what to expect during or after the
massage—tell them. Communication shows you care. Take the time to complete any required in-take questionnaire and consent form with
- Provide Complete Privacy and Personal Security for
avoid sexual harassment charges,
give your clients complete privacy while they undress and get on the table. Have them remove only what is
comfortable, and provide a secure drape for them. What may be an innocent comment or touch to you may be
interpreted differently by a client. Be aware of your remarks and explain the type of touch you will use so they
will know what to expect.
- Follow up with New Clients
For new clients, consider calling
them the next day to learn how they are feeling. This is especially important with elderly